Frequently Asked Questions
FAQ's

About ODA Supply Hub

What is ODA Supply Hub?

ODA Supply Hub, powered by Sowingo, is a centralized online marketplace offering on a broad selection of dental supplies from authorized manufacturers and suppliers. ODA Supply Hub leverages the purchasing power of its membership to secure a competitive discount, available to all practices of all sizes.

How does it work?

Access ODA Supply Hub from anywhere, at any time, with 24/7 online access to 50,000 products in 30 categories from over 300 manufacturers including popular brands such as 3M, A-dec, Garrison, Kimberly Clark, and many more. Personalized tracking lets you monitor your savings. There is no software download or installation required.

How does ODA Supply Hub help me save money?

ODA Supply Hub saves you money through group discounted pricing on the most common dental supplies needed. The ODA has secured competitive discounts available off the supplier list price. Group savings will increase as more ODA members use ODA Supply Hub!

Who can use ODA Supply Hub?

Access to ODA Supply Hub is an exclusive benefit of membership in the Ontario Dental Association and is free for members. If you are a current ODA member you can start using the ODA Supply Hub and begin saving today!

Can I try ODA Supply Hub for free?

The Supply Hub is already free for ODA members. If you don't have an account, simply create one and you can start saving on the products you need today!

Do I need to download software to use ODA Supply Hub?

No software is required! ODA Supply Hub is an online, cloud-based solution that is accessible from anywhere, at any time. It is, however, recommended that you use the Google Chrome browser for an optimal user experience.

What is Sowingo?

Sowingo is a cloud-based e-commerce and inventory management platform that enables practices of any size to order exactly what they need with notifications and alerts to know exactly what you need to order and when.

What other features are available on Sowingo?

In addition to the ODA Supply Hub, ODA members also have the option of upgrading their accounts to gain access to inventory management, budgets, reporting and a complete compliance suite to ensure your practice is always protected with the information it needs at any time.

Account FAQs

Can I access the ODA Supply Hub if I am not an ODA member?

Access to the ODA Supply Hub is an exclusive benefit of membership. If you are not a member of the ODA, you can always join by visiting oda.ca/member or calling 1-800-387-1393.

How can I see how much money I’m saving through ODA Supply Hub?

All ODA Supply Hub users will be able to compare your premium pricing against the supplier list price, so you always know exactly how much you are saving.

How much does it cost to use the ODA Supply Hub?

There is no cost to join ODA Supply Hub if you are an ODA member. Simply register at Sowingo.com to create an account.

Do I have access to ODA Supply Hub if I am already a Sowingo user?

If you currently have a Sowingo Account, you will have automatic access to ODA Supply Hub when you log into your Sowingo account.

How do I get started?

If you are not already using the Sowingo Inventory Management Platform, you will need to quickly register an ODA Supply Hub account at Sowingo.com. Once your ODA membership is verified, and your account is activated, you can begin ordering your dental supplies immediately. If you currently have a Sowingo Account, you will have automatic access to ODA Supply Hub when you log into your Sowingo account.

Now I have registered, how do I start to order?

Once you register (or log in if you have an account), you will go directly to your personalized dashboard. To order supplies, simply click on the Marketplace, located on the left-hand navigation bar.

Product FAQs

What is the discount for products purchased on the ODA Supply Hub?

Products offer are currently available at discounts of at least 13% off the supplier list price. And, the discounts will increase as more ODA members order their supplies through ODA Supply Hub.

What product categories and products can I purchase?

The ODA Supply Hub provides access to 50,000 products in 30 categories from over 300 manufacturers, including popular brands such as 3M, A-dec, Garrison, Kimberly Clark and many more.

Why do some dental corporations seem to have a higher discount on supplies?

Use of ODA Supply Hub is voluntary, so the ODA cannot guarantee volumes for suppliers as larger corporations can. However, the ODA has secured the best group discount available and, as more ODA members use ODA Supply Hub, these discounts will increase.

Are there any large suppliers participating in ODA Supply Hub?

ODA Supply Hub offers 50,000 products from Patterson, one of the top suppliers in Canada, as well as supplies from Dentsply Sirona.

Ordering FAQs

What payment types are accepted?

Payments for orders are billed directly from the supplier. For more information please contact Sowingo support at 1-888-997-3133.

How do I get assistance with my order?

Full customer support is available by calling 1-888-997-3133. Assistance is also available through live screen share, chat or email.

What if the item I want is on backorder?

When an in-stock item becomes unavailable after you have placed your order, you will receive a backorder notification email stating which item is on backorder, with an estimated shipping date. Your item will be shipped to you as soon as it becomes available. If you choose to cancel your backordered product, please contact Sowingo support at 1-888-997-3133.

Returns and Cancellations FAQs

What is the return policy?

You have one (1) week to return any item if you have changed your mind or if it is damaged. The item must be sent back within 30 days in saleable condition and in its unopened original packaging (if undamaged). Please contact Sowingo support at 1-888-997-3133 if you have questions about the return policy.

How do I return a product?

If you would like to return a product, please contact Sowingo support at 1-888-997-3133 to find out how you can go about doing so.

Can I cancel an order?

If you would like to change or cancel your order, please contact Sowingo support at 1-888-997-3133 as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment is designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed. If this is the case, please accept the package and go through our returns process.

Shipping FAQs

How much does shipping cost?

Orders above $250 are shipped for FREE and orders below $250 are charged $10.75 per order. Hazardous shipping charges may apply. If you have any questions please contact Sowingo support at 1-888-997-3133.

Is there a minimum order size?

There are no restrictions on order size. Most orders are shipped the next day if in stock and placed before 12:00pm (noon) Eastern time.

What if I change my mind?

If you change your mind about an item you have ordered, you have one (1) week from the time it was delivered to you to return the product.

Will all of my items arrive in one shipment?

Every effort is made to ensure your order arrives in one shipment. In some cases, we may send an order in multiple packages. Any items arriving separately will be explicitly stated on your invoice.

What if my order is incorrect or defective?

If your order is incorrect or defective, please contact Sowingo support at 1-888-997-3133.

How do I track a shipment?

Once your package has been shipped, a tracking number will be emailed to you, if available. Please note that after your order has been shipped, it may take 24 to 48 hours for the courier to update its tracking information.

Does Sowingo ship my order?

All ODA Supply Hub users will receive their products directly from our supplier partners. For shipping details for each order, simply visit the "Orders" section of your account for your exact details including date, products ordered and tracking number.